Payment Methods and Billing Rules

Scope: IPIPD Proxy IP Products
Last Updated: June 2026

1. Product Overview

IPIPD provides non-direct proxy IP services. The proxy service is not accessible directly from Mainland China. Before using, customers need to prepare a working overseas network environment for proxy configuration and usage.

2. Payment Methods

The specific payment methods supported by IPIPD are subject to the official website recharge page or order payment page display.

Payment Confirmation: Please carefully verify the following information before completing payment:

• Order details

• Product type

• Subscription duration

• Payment amount

• Account email

3. Billing Rules

1. Billing Cycle: IPIPD proxy IP products are purchased and renewed on a monthly basis

2. Resource Allocation: After placing an order, the system allocates corresponding proxy IP resources based on order information

3. Activation Time: Once the proxy IP is activated, the validity period is calculated according to the subscription cycle

4. Renewal Reminder: If you need to continue using the current IP, please renew in time before expiration

4. Renewal Rules

4.1 Renewal Timing Recommendation

To ensure service continuity, it is recommended to complete the renewal 1-2 days before the proxy IP expires, to avoid business impact caused by line expiration or resource recovery.

4.2 Renewal Reminder Feature

IPIPD supports users setting up renewal reminders in the backend. The system will send relevant notifications via the registered email address.

Important: The registered email must be correct and in long-term use. Renewal reminders, order notifications, and other important information will be sent via email.

4.3 Renewal Duration Calculation

Early renewal will not affect the current validity period. The renewal duration will be added cumulatively on top of the original expiration time.

5. Product Selection Recommendations

If you are unsure whether your business is more suitable for Residential Proxies or Broadcast Residential Proxies, it is recommended to start with a test.

Different businesses have varying requirements for the following aspects. It is recommended to select the appropriate product type based on actual test results:

• IP type

• Geographic attributes

• Platform compatibility

• Stability requirements

6. Refund and Replacement Policy

6.1 Initial Purchase Refund

To prevent proxy IP abuse, IPIPD proxy IP products are not eligible for refunds or replacements after ordering and allocation, in principle.

If you find the proxy IP is not suitable for your business scenario after purchase, it is recommended to contact online customer service first for troubleshooting and confirmation. If the issue is not with the IP itself, the platform does not support refunds or replacements.

6.2 Renewal Refund

Refunds are not supported after successful renewal.

If you need to continue using the current IP, simply renew before expiration. The renewal period will be added cumulatively to the original validity period and will not overwrite the remaining time.

6.3 Rational Consumption Tips

If you do not have clear business needs in the short term, it is not recommended to hoard or occupy IPs for extended periods.

In individual cases, due to upstream resource adjustments, line maintenance, or operator policy changes, IP resources may be subject to adjustment or recovery risks. Please purchase and renew reasonably based on your business cycle.

7. Exception Handling

7.1 Post-Order Exceptions

If you encounter issues such as proxy not working, information errors, or resource anomalies after ordering, please contact IPIPD online customer service within 24 hours.

• Within 24 hours: Customer service can assist with handling

• After 24 hours: Resolution depends on actual circumstances

Note: If the issue is not an IP anomaly itself, but caused by overseas environment, configuration methods, business platform restrictions, or usage scenario mismatch, refunds or replacements are not supported.

7.2 Payment Not Received

After payment, the system may take some time to complete order verification and resource allocation. Please wait a moment and refresh the page to check.

If the order has not been processed for a long time or the order status is abnormal, please contact IPIPD online customer service and provide the following information for investigation:

• Payment success screenshot

• Order information

• Account email

7.3 Payment Amount Verification

Note: Please verify that the order amount matches the actual payment amount to avoid system inability to automatically process orders due to amount discrepancies.

8. Contact Information

For any questions, please contact IPIPD customer service through:

• Online Chat: Login to the official website to contact online customer service

• Email Support: Check the customer service email provided on the official website

Reminder: Please keep your account information and payment receipts safe for quick reference when needed.